HI, I having HP LaserJet PRO MFP M176n, and it's working fine on network but suddenly the SCAN stop working but the printing is OK, so I decied to uninstall the software and install it again. But the when the install begin an error message appears ' A fatal error occurred preventing product use ' I tried to install from the CD and from software download it from HP website but still same problem. When I try to install the software on another computer it works.
To ensure that the Windows Installer Service is properly installed and configured, it is recommended that users install the file InstmsiA.exe on Windows 95/98/Me or InstmsiW.exe on Win NT systems. These files are shipped with your InstallShield product and are located in the following location: Product Path> Redist Language Independent i386.
So please I need your help, mostly all my works are stoped because of this. Hello, @BANDARSAL– Hope you are well:) Thanks for accessing the HP Support Forums for extra support! I see that you are getting a fatal error during installation. I will do my best to assist you with this issue. I would suggest you try a clean install to try and fix this issue.
Follow the steps below: • First, unplug the USB cable from the printer if present. • Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device. • Restart your computer. • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu. • Once in device manager, click on the view tab in the top & choose “Show hidden devices”. • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device'. • Also, check the entries under 'printer queue' and 'imaging devices' and repeat the same exercise.
Delete any printer entry or any entry which says “Unknown device”. • Once done, close device-manger. Then press the 'windows key' + 'r' to get the 'Run' window open - Type 'printui.exe /s' and press enter.
• Under print server properties, go to drivers - remove any entry there as well. • Again, go to 'run' window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files. • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet. • Now restart your computer again. • Click on and install the software.
• Connect the USB cable if prompted. Please let me know if this resolves the issue, or if you require further assistance.
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