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Dear all I have been asked by a customer who has a home automation system from Crestron (with module CP2E) to make some adjustments to the system. The original installer went bankrupt and cannot be reached for support. From what I have seen on the Crestron website, the adjustments could be made with the Crestron Systembuilder and/or Crestron SIMPL software.
Unfortunately, after registering on the Crestron site, I am not allowed to download any of their software. Could anybody please help me acquire the Systembuilder or SIMPL software? Any help would be greatly appreciated Many thanks! Michel, I suggest you review this. Crestron software is only available to licensed Crestron dealers. While I personally believe the Crestron software should be made available to end users who want to attempt to program their systems themselves, this is a much different situation.
You are not a Crestron integrator, and you need to refer your customer to someone who is. It will be nearly impossible for you to get access to the software (you would require about 10 different programs total), and even if you somehow managed that feat, you would not have access to tech support and would be learning on the customer. You need to get a Crestron integrator involved to partner with. Originally Posted by QQQ..It will be nearly impossible for you to get access to the software (you would require about 10 different programs total), and even if you somehow managed that feat, you would not have access to tech support and would be learning on the customer.
You need to get a Crestron integrator involved to partner with. To add to what QQQ has said, unless you or your client has the source code for both, the actual program and the touch screen(s), your out of luck, even if you go with a Crestron dealer or CAIP. If you do not have the source code or are unable to get it, the entire program will have to be rewritten in order to make the changes your client wants.
Dear All, Thanks for your replies. I have no desire to become a certified crestron programmer whatsoever, I do want to help out my customer. We made many attempts to contact the previous installer, but he seems to have vanished from this planet If anyone here could help me out, the install of my customer is really basic, just some lights and some a/v equiment, I would really appreciate it. Here in The Netherlands, crestron dealers/installers are pretty hard to come by, and all companies I've contacted so far only want to help if they can redo the whole installation from scratch. This seems a waste of time and money to me. By all means, it does not have to be free of charge, but the 'cheapest' offer I got was > 40.000 euro (more than 60.000 USD!!!!). I could rebuild the total electrical installation of that house for less than that.